Accessibility Policy

Accessibility Assistance. Alternate Method. If you have difficulty using or accessing any element of this website provided by Chelsea Row Corporation (in all cases including our affiliates, and also referred to as “us,” “we,” or similar terms), please feel free to email us at [email protected] and we will work with you to provide the information, item, or transaction you seek through an alternate communication method or that is accessible for you consistent with applicable law (for example, through telephone support).

Goal of Accessibility for All. Chelsea Row desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to enable our customers to successfully gather information through our website.

Whether you are using assistive technologies such as a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of Chelsea Row’ technology a successful and enjoyable experience.

Actions. We are actively taking a wide range of actions and devoting resources to enhance the accessibility of our website and other technology. Here are some examples:

Working with our technology team to review our technology, measuring our website and other technology against the WCAG2.0AA guidelines for items such as text-equivalent for non-text items, etc.
Enhancing keyboard navigation
Engaging an outside accessibility consultant
Adopting a policy promoting accessibility
Adding captions to video content
Appointing an Accessibility Coordinator
Testing our website and other technology on a periodic basis, using human testers as well as automated tools
Offering alternate methods of doing business and communicating with our company, such as through telephone communications
Soliciting feedback and suggestions for improvement regarding accessibility
Providing training to relevant employees regarding accessibility issues

Ongoing Effort. Although we are proud of the efforts that we have completed and that are in-progress, we at Chelsea Row view accessibility as an ongoing effort.

Feedback. Please contact us at [email protected] if you have any feedback or suggestions as to how we could improve the accessibility of this website or our other technology.

POLICY

Chelsea Row is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (the “AODA”). This policy will be provided in an accessible format upon request.

PURPOSE

This policy and accessibility plan outlines the policies and actions that Chelsea Row will put in place to improve opportunities for people with disabilities.

ACCESSIBLE EMERGENCY INFORMATION

Chelsea Row is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

TRAINING

Chelsea Row will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Chelsea Row will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2022:

Develop training to meet requirement;
Develop a strategy to communicate the training requirements to all employees, volunteers and other applicable staff members;
Ensure training available to employees, volunteers and other applicable staff members in an accessible format, or provide one on request;
Ensure tracking of completed training;
Provide ongoing training in respect to any business needs or changes;
Update the training on an as needed or required basis; and
Ensure all new employees, volunteers and other applicable staff members receive the training as soon as practicable.

INFORMATION AND COMMUNICATIONS

Chelsea Row is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Chelsea Row will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A by January 1, 2014:

Carry out the development of any new website and content site;
Develop policies on site maintenance, including how various departments contribute information; and
Ensure any new website, web content and web applications are Level A compliant.

Chelsea Row will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2022:

Feedback process has been established under the customer service standard;
Notify public about availability of accessible formats and communication supports; and
Develop communication strategy to ensure all employees, volunteers and community members are aware of the feedback process.

Chelsea Row will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2022:

Provide information to the public and employees in an accessible format upon request (large print, alternative format, etc.);
Establish a point of contact for employees within the human resources department (with conversion support) and inform all employees on how to access support;
Encourage all areas of Chelsea Row to create conversion ready documents and electronic communications as part of their general professional practice, to eliminate the barriers caused by paper documents and communications.

Chelsea Row will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2022:

Analyze site and develop implementation plans;
Carry out the development of site in order to ensure that all websites and web content will be to Level AA by date specified; and
Develop policies on site maintenance, including how various departments contribute

EMPLOYMENT

Chelsea Row is committed to fair and accessible employment practices.

We will take the following steps to notify the public and staff that, when requested, Chelsea Row will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.

Notify applicants about the availability of accommodation in job postings;
Notify job applicants selected in the hiring process that accommodations are
available upon request in relation to material or processes to be used;
Consult with potential applicants when a request is made and arrange to provide the required accommodation;
Accommodate applicants during the hiring process, upon request;
Call applicants directly or speak to them in person; and
Write them a letter or send an email, upon request.

Chelsea Row will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

Establish a return to work (RTW) process that incorporates integrated accessibility standards; and
Communication of such process to all employees.

We will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account if Chelsea Row is using performance management, career development and redeployment processes.

Develop a process to address integrated accessibility standards during performance, career development or redeployment;
Develop a communication strategy around Chelsea Row -wide AODA obligations; and
Review Chelsea Row’s redeployment processes for possible barriers.

Chelsea Row will take the following steps to prevent and remove other accessibility barriers identified:

Work collaboratively with various departments to identify any barriers; and
Generate feedback from the public and our employees on how Chelsea Row can improve on accessible formats or any other accessibility formats.